You should have policies and procedures in place to classify the information you collect and store, and how to protect consumer information. All sensitive information entered into your production system should be encrypted when saved. And emails you send that contain sensitive inf0rmation should be encrypted before they are sent.
While the increased availability of online shopping is convenient, it also makes it more lucrative for scammers to trick buyers into paying for goods they won’t receive or obtain their personal information for financial gain.
For many in the Real Estate Settlement Services industry this is their worst nightmare: the moment you realize that you have acted on fraudulent wire instructions, and the funds are gone. Panic sets in. You are trying to find the guidelines you have on what steps you need to take. You quickly call your bank, you report the fraud at the FBI’s website, you try to reach out to the FBI and local law enforcement. Now what? You feel powerless. You feel like you have no control. You want to get this fixed now!